RESOLVING CONFLICTS POSITIVELY:
Win-Win Problem Solving & Collaborative Communication
Conflict is a natural part of every relationship. A healthy relationship resolves those differences in a positive way. This “how to” workshop introduces approaches, tools & techniques that lead to win-win solutions.
Differences, or conflicts, are a natural part of every relationship – whether with your clients, your co-workers, your friends, or your family. A healthy relationship is one that resolves those differences in a positive way. This workshop is a “how to” course, designed to introduce and put into practice ideas and tools which lead to win-win resolutions.
TOPICS TO BE EXPLORED INCLUDE:
- What makes a conversation “difficult”?
- the challenges of disagreement
- passive, aggressive, passive-aggressive and assertive behaviour/communication
- Win-Win Problem Solving
- changing another person’s behaviour in 30 seconds: DEAR technique
- moving from conflict to collaboration and consensus building
- positions, interests, and win-win solutions
- creating S.M.A.R.T. agreements
- Win-Win Communication
- Listening so people will talk: Active Listening (a.k.a. showing you “get it”)
- paraphrasing and reframing
- Talking so people will listen:
- “I” & “Let’s” Statements
Very important information. I appreciate Keiron’s ability to have the participants feel heard — he’s a very compassionate speaker and very inspiring of the same qualities.
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