Dealing with Difficult / Angry People: moving from enemy to ally
Facing an angry or “difficult” person can feel overwhelming. This workshop explores an approach and a set of tools suited to quickly defusing angry or ‘difficult’ behaviour positively – safely, balancing both care and respect.
It is easy to feel overwhelmed in the face of another’s anger or ‘difficult behaviour; we want to feel safe and respected and at the same time we don’t want to be uncaring. The workshop explores an approach and a set of tools suited to quickly defusing a person’s angry or ‘difficult’ behaviour.
TOPICS TO BE EXPLORED INCLUDE:
- Understanding Anger and “Difficulty”: our own and others’
- From enemy to ally in thirty seconds or less
- The anger arousal Cycle: recognising the signs
- Looking Beneath the Behaviour
- Five Tools to Diffuse the Five Stages of Anger
- Self-Care in the face of Difficulty/Anger
Very important information. I appreciate Keiron’s ability to have the participants feel heard — he’s a very compassionate speaker and very inspiring of the same qualities.
Explore our other resources for teams and workplace
We offer a range of workshops and resources to help you develop new skills, as well as mediation for teams and workplace.