Building Bridges: Win-Win Communication
How you communicate determines whether you get stuck in a conflict or move through it to a positive outcome. This “how to” workshop provides an approach and specific communication tools that lead to positive results.
Differences, or conflicts, are a natural part of every relationship – whether with your clients/customers, your co-workers, your friends, or your family. How you communicate determines whether you get stuck in conflict or move through it to a positive outcome. This workshop is a “how to” course, designed to introduce and put into practice ideas and tools which lead to win-win resolutions.
TOPICS TO BE EXPLORED INCLUDE:
- What makes a conversation “difficult”?
- the challenges of disagreement
- four responses to challenges
- passive, aggressive, passive-aggressive and assertive
- introduction to win-win problem solving
- Win-Win Communication
- communication and self-esteem
- the connect & empower “two-step”
- Listening so people will talk: Active Listening (a.k.a. showing you “get it”)
- paraphrasing and reframing
- Talking so people will listen:
- “I” & “we” Statements
- communication and self-esteem
Very important information. I appreciate Keiron’s ability to have the participants feel heard — he’s a very compassionate speaker and very inspiring of the same qualities.
Explore our other resources for teams and workplace
We offer a range of workshops and resources to help you develop new skills, as well as mediation for teams and workplace.