Service Providers Mediation
What is Service Providers Mediation?
Whether between colleagues, clients, or a combination… At times it is wise to have a third person present to facilitate difficult conversations, someone who is not involved in the situation, is not a member of your organization, and who has the skill and experience to ensure that the conversation remains safe and useful and leads to a positive (re)solution.
What happens in Service Providers Mediation?
Mediation not only solves specific challenges/disputes, but helps the parties learn communication and problem-solving tools to work together (instead of against one another) in the future.
Benefits for Service Providers
People often come to mediation because they are stuck – unable to positively discuss concerns and resolve conflicts. They look to the mediator to keep dialogue productive and moving positively towards a mutually agreeable outcome. “Finally, we agree!”
The mediator ensures parties:
- have an equal chance to express their ideas/feelings about the topic being explored
- listen without interrupting and that the conversation stays productive (and doesn’t turn into an argument)
- reach consensus and find mutually agreeable solutions/protocols
- learn and practice communication and collaborative problem-solving skills to resolve future conflicts on their own
Is Mediation the same as Counselling?
Unlike many forms of therapy, mediation is solution-oriented. It looks at the past to understand the present situation and what is needed so that it can be improved. Mediation asks:
- “What isn’t working?”
- “What got us here?”
- “How can we make it work better?”
Can mediation be done in addition to counselling?
Yes. Mediation can be done at the same time as a party is involved in individual counselling. The counselling can help a party to better understand and express themselves and so to more positively participate in mediation.
Very important information. I appreciate Keiron’s ability to have the participants feel heard — he’s a very compassionate speaker and very inspiring of the same qualities.